Refund Policy

Last updated: May 2026

This Refund Policy explains when and how refunds are provided for IQ TRADE subscriptions. It forms part of, and should be read together with, our Terms of Use. In this policy, “IQ TRADE”, “we”, “us” and “our” refer to JT SERVICES, operator of iqtrade.ai.

1. The 7-day free trial comes first

Only the Crypto Kit Monthly subscription begins with a 7-day free trial. During the trial you have full access to your chosen kit and you are not charged. Your payment method is only charged on day 8, when the trial converts into a paid subscription.

The free trial exists precisely so you can evaluate IQ TRADE thoroughly — the indicators, the tools, the guides, the setup process — before any money changes hands. We encourage you to use the trial fully. If IQ TRADE is not right for you, cancel before the trial ends and you will never be charged.

2. Refunds after a billing period has been charged

Because the free trial gives you a full, no-cost opportunity to evaluate the service, we generally do not provide refunds once a billing period (a month or a year) has been charged. When you allow your trial to convert, or when a renewal is charged, you are committing to that billing period.

This general position is subject to the exceptions in Section 3 and to the statutory rights described in Section 4.

3. Situations where we will issue a refund

We will provide a refund, or arrange one through our payment provider, in the following situations:

• Duplicate or erroneous charges. If you were charged more than once for the same subscription period, or charged in clear error, we will refund the surplus.
• We are unable to deliver the service. If a sustained fault on our side prevents you from accessing the core service for a meaningful portion of a paid period, and we cannot resolve it in reasonable time, we will provide a pro-rata refund or credit.
• Unauthorized payment. If a charge was made without authorization (for example, fraudulent use of your card), contact us and our payment provider immediately so it can be investigated and reversed.

Refunds are not provided for reasons including, but not limited to: not using the service after subscribing; dissatisfaction with trading results; the service not matching an expectation it never claimed to meet; failure to cancel before a renewal date; or a third party (such as a broker, prop firm, or TradingView) restricting your use of their platform.

4. Your statutory rights

Nothing in this policy removes or limits any right you have under the consumer-protection laws of your country of residence, where such rights cannot be waived by contract.

In particular, consumers in the European Union and the United Kingdom may have a statutory right to withdraw from a distance contract within a defined period. Where digital content or services are supplied immediately with the consumer’s express prior consent, that right may be reduced or lost — but it is determined by law, not by this policy. If you believe you have a statutory right to a refund, contact us and we will deal with your request in accordance with the applicable law.

5. The role of Whop

Payments for IQ TRADE are processed by Whop, which acts as our merchant of record and the seller of record for your purchase. As such:

• Refunds, where due, are issued through Whop and returned to your original payment method.
• Whop may also process refunds independently in order to meet its own policies, card-scheme rules, or legal obligations.
• Whop’s own buyer terms apply to your transaction in addition to this policy.

6. How to request a refund

To request a refund, email business@iqtrade.ai from the email address associated with your account. Please include:

• The email address on your IQ TRADE account.
• The approximate date of the charge and, if you have it, the Whop transaction or order reference from your receipt.
• A brief explanation of why you are requesting a refund.

We aim to respond to refund requests within 5 business days. For purely billing-related matters you may also contact Whop directly using the help link on your emailed receipt.

7. Cancellation is not the same as a refund

Cancelling your subscription stops future renewals. It does not, by itself, refund a period already paid for. When you cancel a paid subscription, your access continues until the end of the period you have already been charged for, and then stops. If you want both to cancel and to request a refund of a recent charge, cancel via the portal and separately email us as described in Section 6.

8. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the most recent version. Material changes will apply to purchases made after the change takes effect.